Here’s a Cancellation and Refund Policy tailored specifically for https://burnsmooth.com, considering it’s an ecommerce platform selling fuel additive products:

Cancellation & Refund Policy

Effective Date: 24/07/2025

At Burn Smooth, we strive to deliver quality products and a smooth shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.

Order Cancellation

• You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
• To request a cancellation, please contact us immediately at support@burnsmooth.com or through our contact form.
• Once an order has been dispatched, it cannot be cancelled.

Refund Eligibility

We accept refund requests under the following conditions:

• You received the wrong product
• The product was damaged during shipping
• The product is defective or unusable

To initiate a refund, please contact us within 48 hours of delivery, providing:

• Order number
• Clear images of the product and packaging
• A brief description of the issue

We reserve the right to inspect and verify your claim before approving any refund.

Non-Refundable Items

Due to the nature of our products (fuel additives), we do not accept returns or provide refunds for:

• Used or opened products
• Products without original packaging
• Orders cancelled after dispatch

Refund Processing

• If your refund is approved, it will be processed to your original payment method within 5–7 working days.
• You will receive a confirmation email once the refund has been initiated.

Replacement Policy

If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

Contact for Assistance

If you have questions or need help with a cancellation or refund, please contact:

Burn Smooth Support Team
📧 Email: support@burnsmooth.com
🌐 Website: https://burnsmooth.com